Quality Specialist

Would you like to work at one of Europe’s most exciting companies? Do you want to hop on our life-long learning journey?

Your Mission Should You Choose To Accept It…

As our new Quality Coordinator you’ll play a very important role in achieving TSH quality and operational excellence by ensuring that our service delivery consistently meets or exceeds the established standards. In this role you’ll identify areas for improvement  by conducting audits,  reporting and revising procedures . You’ll provide trainings to team members on company policies and guest service. You will join a fun-loving, international team based in Amsterdam, that values strong communication and organizational skills and a problem solving attitude.

In Case You Don’t Know Who We Are:

Redefining hybrid hospitality since 2012, TSH (The Social Hub) sets standards on a global scale. Offering a community-driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym, rooftop bar facilities, and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn, and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone. 

What You’ll Do:

• You’ll develop policies and procedures to ensure adherence to brand standards
• You’ll drive operational excellence across all sites by creating action plans, revise operational check lists and implement effective solutions together with the experience and operations teams over Connect and Stay products.
• You’ll conduct regular audits to measure progress against quality requirements and provide accurate and timely reporting to the Head of Quality and operations leadership;
• You’ll compile results to improve operations and enhance the overall guest experience
• You’ll support in training team members on company policies, procedures, guest-focused service delivery and standards based on identified areas of improvement
• You’ll set up, guide and lead a network of trainers and quality ambassadors and execute trainings based on the areas of improvement

Who You Are:

• You have a Bachelor's degree in Hospitality Management or a related field
• You have a minimum of 2 years of experience in operational management roles within the service industry sector, preferably in a hospitality environment.
• You have a demonstrated track record of driving quality improvements, and enhancing guest satisfaction
• You have excellent communication and organisational skills, with a keen attention to detail.
• You'll demonstrate excellent problem analysis skills and decision making.   
• You are super organized, you have a hands-on mentality, as well as the drive and ambition to grow with the organization.  

What Do We Offer You?

• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities 
• We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!
• The freedom to work remotely or to come to the office – whatever suits you best!
• A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff 

Where people come together, committed to providing the best space, experience, and co-working space for our community and even more so, the people who work for The Social Hub. With everything from mental health support to leadership training and more, we are here to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics are what make us different, so come as you are.