Customer Service Representative - Inbound

The Launch Group is seeking an enthusiastic Inbound Customer Service Advisor to join our dynamic team. In this role, you will be the first point of contact for our customers, providing friendly, professional, and efficient service. Your primary responsibility will be to handle inquiries, manage complaints, and ensure customer satisfaction through exceptional communication skills.

**Key Responsibilities:**

• Responding to inbound customer inquiries via phone and email

• Providing accurate information regarding products and services

• Managing customer complaints and resolving issues in a timely manner

• Maintaining customer records and updating information as necessary

• Upselling and cross-selling additional services where appropriate

• Assisting in the development of customer service policies and procedures

**Salary:** £12.21 per hour

**Hours:** Full time: 40 hours per week, Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.

**Location:** Gateshead with options for remote work (dependent upon requirements)

**Qualifications & Skills:**

• Previous experience in a customer service role is preferred

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work independently as well as part of a team

• Proficiency in using customer relationship management (CRM) software and Microsoft Office

• A positive attitude and a passion for helping others

• Flexible availability to accommodate shift work

For further inquiries, please contact The Launch Group directly on 01912618456

Anything else that we have to offer? Always, and just to name a few........

• Employee Assistance Programme and Help at hand

o 24/7 access to a confidential counselling and information line, 365 days per year via

the Help@Hand app

o Access to remote GP’s with an unlimited number of video consultations, each up to

20-minute sessions

o Access to online mental health support with registered therapists (subject to referral

via the telephone helpline)

o Online web portal, with self-help guides, webinars and lots of useful tools and advice

on topics such as life, family, financial and legal concerns.• Eye Care Vouchers

• Target driven incentives and Prizes

• Employee Engagement activities

• Perks at work WOW points including but not limited to:

o Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons,

Sainsburys

o Hello Fresh – 65% off

o Cinema Perks – up to 44% off

o Samsung – 20% off

o HP – up to 40% off

o Virgin Media discounts available

o EE discounts available

o Look Fantastic – 22% off

o Fitbit – up to 20%

o Garmin – up to 40 %

o Expedia – up to 30%

o Booking.com – up to 60%

o TUI discounts available

o Fragrance Shop – 16% off

o Free Online Fitness Classes on Thursdays

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