Spanish Speaking Customer Support for a Smoke-Free Future - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Customer Support Representative for a Smoke-Free Future, a role that plays a pivotal part in promoting healthier choices within the community. In this position, you will engage with customers who are interested in reducing their tobacco use, providing them with support, information, and guidance on a variety of smoke-free products and resources. Your fluency in Spanish will allow you to communicate effectively with a diverse client base, ensuring that their inquiries and concerns are addressed with care and professionalism. If you are passionate about making a positive impact on public health and enjoy helping others on their journey to a smoke-free lifestyle, we invite you to apply. Join us in our mission to foster a healthier future while developing your career in customer support at The House of Mercier.

Responsibilities

• Provide outstanding customer support in Spanish for individuals seeking information on smoke-free products and services.
• Assist customers with inquiries related to tobacco harm reduction and smoke-free options.
• Address and resolve customer issues efficiently while ensuring a positive experience.
• Engage with customers to understand their needs and offer tailored support.
• Collaborate with internal teams to provide comprehensive solutions and improve services.
• Document interactions and feedback in our systems to help enhance customer support.
• Stay informed about industry developments and health initiatives related to smoke-free living.

• Fluency in Spanish (written and spoken) is required; proficiency in English is a plus.
• Previous experience in customer support or related field is preferred.
• Strong communication skills, with a focus on empathy and active listening.
• Ability to handle sensitive topics related to tobacco use with professionalism and care.
• Excellent problem-solving skills and the ability to work under pressure.
• Willingness to learn about smoke-free products and health initiatives.
• Strong organizational skills and attention to detail.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...