Portuguese Speaking Online iGaming Customer Support - job 4 of 5

The House of Mercier is a leading recruitment agency dedicated to connecting talented professionals with exceptional career opportunities across the globe. We are excited to offer a position for a Portuguese Speaking Online iGaming Customer Support representative to join our vibrant team. In this pivotal role, you will provide vital customer support to our Portuguese-speaking clients as they navigate the engaging world of online gaming. Your fluency in Portuguese will be essential in delivering outstanding service and enhancing the overall customer experience. This opportunity is ideal for enthusiastic individuals passionate about helping others and eager to excel in the fast-paced iGaming industry. You will handle inquiries, troubleshoot issues, and provide valuable insights about our gaming offerings. If you are looking to be part of a dynamic agency that values talent and customer satisfaction, then The House of Mercier is the perfect fit for you.

Responsibilities

• Provide exceptional customer support through live chat, email, and phone channels.
• Respond promptly to customer inquiries regarding gaming operations, promotions, and account management.
• Troubleshoot and effectively resolve technical issues encountered by customers during their online gaming experience.
• Educate customers about gaming products and services to enhance customer engagement and satisfaction.
• Assist customers with registration, verification, and financial transactions such as deposits and withdrawals.
• Maintain accurate records of customer interactions and feedback to help drive service improvements.
• Collaborate with team members and other departments to ensure a seamless customer experience across all platforms.

• Fluency in Portuguese, both written and spoken, is mandatory; knowledge of English is a plus.
• Previous experience in customer support, preferably in the iGaming or related industries.
• Strong communication skills with a friendly and professional demeanor.
• Able to navigate a fast-paced and high-pressure work environment while maintaining composure.
• Excellent analytical and problem-solving skills to resolve customer inquiries effectively.
• Familiar with online gaming platforms and possess a passion for the iGaming sector.
• Flexibility to work various shifts, including weekends and holidays, to meet customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...