Spanish Speaking Customer Service for the Top Electronics Company - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are thrilled to present an exceptional opportunity for Spanish speaking professionals who are eager to join the top electronics company in the consumer services industry. As a Spanish Speaking Customer Service Representative, you will play a pivotal role in ensuring our clients receive unparalleled support and assistance with their electronic products. This position requires fluency in Spanish and English, combined with a passion for technology and customer service. Your expertise will help bridge the gap between our Spanish-speaking customers and the technical solutions they require. If you thrive in a fast-paced environment and have a knack for problem-solving, this is the perfect opportunity for you to showcase your skills while working for one of the industry's leading companies. Join us at The House of Mercier in this exciting venture where your contributions will make a significant difference in our customers' experiences and the overall success of a renowned brand.

Responsibilities

• Provide exceptional customer service in both Spanish and English via phone, email, and chat.
• Assist customers with inquiries regarding electronic products, troubleshooting issues, and guiding them through solutions.
• Maintain in-depth knowledge of the company's products and services to effectively address customer needs.
• Document customer interactions and maintain accurate records of inquiries and resolutions in the system.
• Collaborate with technical support teams to resolve complex issues that require specialized knowledge.
• Ensure customer satisfaction by following up with customers regarding their inquiries and obtaining feedback.
• Participate in training sessions to stay updated on product launches, features, and best customer service practices.

• Fluency in Spanish and English, both written and verbal is essential.
• Proven experience in a customer service role, preferably in the consumer electronics industry.
• Strong communication skills with the ability to convey information clearly and concisely.
• Excellent problem-solving skills and a proactive approach to resolving customer issues.
• Familiarity with CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Flexible schedule availability including the ability to work evenings and weekends as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...