Spanish Speaking Customer Service for Aviation Department

Join Mercier Consultancy as a Spanish Speaking Customer Service Representative in our Aviation Department. In this pivotal role, you will provide outstanding customer support specifically tailored for our Spanish-speaking clientele in the aviation sector. Your fluency in Spanish will be essential in delivering exceptional service and ensuring our customers' needs are met effectively.

As a representative, you will interact with customers through various platforms, helping them with inquiries related to aviation services and addressing any concerns they may have. Your expertise will significantly enhance the customer experience and foster strong relationships with our clients.

Responsibilities

• Assist Spanish-speaking customers with inquiries regarding aviation services via phone, email, and chat
• Provide information on flight options, bookings, and general aviation-related questions
• Resolve customer issues and complaints in a timely and professional manner
• Document customer interactions accurately in our CRM system
• Work closely with internal teams to ensure swift resolution of client concerns
• Gather customer feedback to help improve our services
• Participate in ongoing training to stay updated on aviation services and rules

• Proficiency in both Spanish and English, with excellent verbal and written skills
• Strong interpersonal and customer service abilities
• Previous experience in customer service, particularly in the aviation industry, is highly desirable
• Ability to handle multiple inquiries and prioritize tasks efficiently
• Strong attention to detail and problem-solving skills
• Commitment to providing a high level of customer satisfaction
• Knowledge of aviation terminology and experience with customer support software is an advantage

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...