Slovenian Speaking Customer Support Representative - Athens, Greece

The House of Mercier is excited to offer a unique opportunity for Slovenian Speaking Customer Support Representatives to join our prestigious client, a renowned luxury jewelry brand, in the vibrant city of Athens, Greece. In this role, you will play an essential part in delivering exceptional customer service and support to our Slovenian-speaking customers. Your primary responsibilities will include addressing inquiries, resolving issues, and providing detailed information about our exquisite product offerings. If you have a passion for outstanding customer service and an appreciation for luxury jewelry, this is the perfect role for you. Join us in making each customer's experience a memorable one!

Responsibilities

• Provide high-quality customer support to Slovenian-speaking clients through various communication channels such as phone, email, and chat.
• Respond to customer inquiries regarding products, order status, and returns.
• Effectively resolve customer complaints and ensure customer satisfaction.
• Process orders accurately while maintaining comprehensive records of customer interactions.
• Educate customers about product features and provide personalized recommendations.
• Collaborate with team members to enhance service delivery and implement customer service improvements.
• Develop and maintain strong relationships with clients through proactive communication and engagement.

• Fluency in Slovenian (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer service or retail is preferred, particularly in the luxury goods sector.
• Strong verbal and written communication skills with a keen focus on customer engagement.
• Excellent problem-solving skills and a commitment to providing outstanding service.
• Ability to work independently and effectively in a remote or in-office environment.
• Familiarity with customer service software and tools is a plus.
• A genuine passion for luxury jewelry and an understanding of industry trends is beneficial.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....