Slovenian Speaking Customer Support for Transportation Services Department

The House of Mercier is an innovative recruitment agency focused on connecting talented individuals with exciting career opportunities worldwide. We are currently in search of a Slovenian Speaking Customer Support Representative for our Transportation Services Department. In this pivotal role, you will provide exceptional support to our customers who utilize transportation services, ensuring their inquiries and concerns are addressed promptly and effectively. Your fluency in Slovenian will be key in communicating with our clients, providing them with the information they need to have a seamless experience. This position offers a fantastic opportunity to work in a dynamic environment, where you will play a critical role in enhancing customer satisfaction and promoting our services. If you have a passion for helping others and possess strong communication skills, we invite you to apply and be a part of our dedicated team.

Responsibilities

• Assist Slovenian-speaking customers with their inquiries related to transportation services through phone, email, and chat.
• Provide accurate information and assistance regarding service availability, pricing, scheduling, and policies.
• Resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions thoroughly in our customer relationship management (CRM) system.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
• Stay informed about changes to transportation services and assist in communicating these changes to customers.
• Contribute to initiatives aimed at improving service delivery and enhancing the customer experience.

• Fluency in Slovenian (written and spoken) is required; proficiency in English is preferred.
• Previous experience in customer support or a related field is highly desirable.
• Excellent communication skills, demonstrating patience and empathy when addressing customer needs.
• Ability to work in a fast-paced environment while managing multiple tasks effectively.
• Familiarity with transportation services or logistics is a plus.
• Proficient in using CRM software and standard office applications.
• A proactive attitude toward solving problems and a commitment to customer service excellence.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...