Customer Support Intern (6 month min.)

🌳 About Bonsai

Bonsai helps thousands of agencies and consultancies around the world win new clients, deliver projects on time and get paid. 🌳

Bonsai's vision is to enhance operational efficiencies and driving profitability for consulting firms and agencies. The platform is meticulously designed to eliminate operational friction and simplify the management of business processes through its three core product suites: Client Management, Project Management, and Financial Management.

We're profitable, growing very quickly, and are backed by some of the world's best investors (YC, Matrix Partners, Index Ventures).

We've also been 90% remote since 2016 and our team is spread across 9 different countries.

About The Role

This internship is 6 months with the possibility of extension. As a Customer Support Intern, you’ll be the first point of contact for our users, ensuring they receive timely, friendly, and effective assistance. Your role will be to support small businesses in navigating the Bonsai platform, troubleshooting issues, and providing clear, helpful guidance.

You’ll work closely with our Product, and Engineering teams to advocate for users, improve the customer experience, and contribute to the ongoing evolution of Bonsai’s platform. Whether answering questions, troubleshooting problems, or sharing product insights, your goal is to empower customers and ensure they get the most out of Bonsai.

This role is perfect for someone who loves helping people, has strong problem-solving skills, and enjoys working in a fast-paced, scrappy environment.

Responsibilities

• Customer Support: Provide fast, friendly, and knowledgeable support via email and live chat.
• Customer Advocacy: Gather feedback from users and collaborate with Product and Engineering teams to improve the platform.
• Help Center & Documentation: Contribute to support articles, FAQs, and other resources to empower customers with self-service options.
• Process Improvement: Identify areas to enhance our support workflows and ensure we provide an outstanding customer experience.

• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent written and verbal communication skills, with a friendly and professional tone.
• Familiarity with support tools like Intercom, Zendesk, or similar platforms.
• A proactive mindset—you anticipate issues before they arise and take initiative to solve them.
• Experience with Excel/Google Sheets is a plus.

• Competitive compensation package — we know you will have a large impact on the company and we strive to compensate accordingly
• Hands-on experience working at a fast-growing startup.
• Potential for a full-time role after the internship.
• A chance to make a real impact on a product that helps small businesses succeed.