Italian-Speaking Customer Service for Car Rental Company - Remote Greece

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian-Speaking Customer Service representative to join a leading car rental company in a remote position based in Greece. This role is perfect for someone with a passion for customer service and an ability to communicate effectively in Italian. As a customer service representative, you will be the first point of contact for our clients, offering assistance and support throughout their rental experience. You will ensure that customers have a seamless journey from booking to vehicle return, while also portraying the values and professionalism of our car rental partner. This opportunity is not just about answering calls or emails; it is about creating memorable experiences for our clients and ensuring that they feel valued. If you thrive in a fast-paced environment and enjoy solving problems while providing exceptional service, we encourage you to apply and become a part of our dynamic team. Join us at The House of Mercier, where we connect talent with opportunity and drive success for both candidates and employers alike.

Responsibilities

• Provide exceptional customer service support to clients in Italian and English.
• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Assist customers with car rental bookings, modifications, and cancellations.
• Resolve customer complaints and issues with empathy and professionalism.
• Offer product and service information to customers and upsell where appropriate.
• Collaborate with team members to improve customer service processes and workflows.
• Maintain accurate customer records and documentation in the CRM system.

• Fluent in Italian and proficient in English, both written and spoken.
• Previous experience in customer service, preferably in the car rental or hospitality industry.
• Strong communication skills and the ability to build rapport with clients.
• Problem-solving skills and the ability to handle difficult situations with ease.
• Familiarity with CRM systems and customer service software.
• Self-motivated and able to work independently in a remote setting.
• Availability to work flexible hours, including weekends and holidays as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...