German speaking Technical Support Customer Representative - job 2 of 2

The House of Mercier is seeking a dedicated German speaking Technical Support Customer Representative to join our dynamic customer service team. In this role, you will be responsible for providing outstanding technical support and assistance to our German-speaking customers, ensuring they have an exceptional experience with our products. This is an excellent opportunity for individuals who are passionate about technology and committed to delivering excellent customer service. Join us as we strive to enhance the customer experience through effective solutions and support.

Responsibilities

• Provide efficient technical support in German through various channels including phone, email, and chat.
• Diagnose and troubleshoot customer issues, offering clear solutions and guidance.
• Assist customers in understanding product features and functionality to improve user experience.
• Maintain accurate records of customer interactions and escalate complex issues when necessary.
• Collaborate with other teams to ensure timely resolution of technical inquiries.
• Participate in the creation of support documentation and FAQs based on customer feedback.
• Strive to create a positive and lasting relationship with customers through exceptional service.

• Fluency in German and proficiency in English; familiarity with other languages is a plus.
• Experience in technical support or customer service is preferred.
• Strong technical skills and the ability to learn new technologies quickly.
• Excellent communication and problem-solving skills.
• Proficient in using CRM software and support tools.
• Ability to multitask and handle customer inquiries with a positive attitude.
• Flexibility to adapt to new challenges and changing priorities.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...