Greek Speaking Customer Support Specialist

The House of Mercier is thrilled to invite applications for the role of Greek Speaking Customer Support Specialist. Our esteemed client, a leading luxury jewelry brand, seeks an individual who is dedicated to providing an exceptional customer experience. In this pivotal position, you will engage directly with Greek-speaking customers, addressing a variety of inquiries and offering insights about our exquisite jewelry collections. Your commitment to outstanding service will help to create memorable experiences and foster lasting relationships with customers. If you’re passionate about the luxury sector and possess strong problem-solving abilities, we encourage you to join our team and contribute to our client's success.

Responsibilities

• Deliver exceptional customer support to Greek-speaking clients through multiple channels, including phone, email, and live chat.
• Assist customers with inquiries related to product information, order status, and company policies.
• Resolve customer complaints and issues in a prompt and professional manner.
• Accurately process orders and maintain detailed documentation of customer interactions.
• Provide personalized recommendations and educate customers on product features and benefits.
• Collaborate with team members to identify service improvements and enhance overall customer satisfaction.
• Build and maintain positive relationships with clients through proactive and effective communication.

• Fluency in Greek (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer support or retail, preferably within the luxury goods sector.
• Strong verbal and written communication skills that facilitate effective customer engagement.
• Demonstrated problem-solving abilities and a commitment to providing exceptional service.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Familiarity with customer service tools and platforms is preferred.
• A genuine interest in luxury jewelry and knowledge of current market trends is an advantage.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....