French Speaking Customer Support for a Smoke-Free Future - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for a French Speaking Customer Support professional to join our team advocating for a smoke-free future. In this vital role, you will be part of a movement that promotes healthier lifestyles while ensuring that our customers receive the highest level of care and support. Your fluency in French will allow you to engage effectively with our diverse clientele, addressing their inquiries and concerns regarding smoke-free products and initiatives. As a member of our customer support team, you will not only resolve issues but also educate customers about our offerings, contributing to their understanding and satisfaction. If you are passionate about making a positive impact in people's lives and are eager to work in a forward-thinking company, we invite you to apply for this unique opportunity with The House of Mercier.

Responsibilities

• Provide outstanding customer support in French to clients seeking smoke-free product information and assistance.
• Address customer inquiries and resolve issues in a timely and professional manner.
• Educate customers about smoke-free alternatives and relevant health initiatives.
• Document customer interactions and feedback to enhance overall service quality.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Stay informed about company policies, smoke-free initiatives, and industry trends to effectively assist clients.
• Support the overall mission of promoting a smoke-free future through customer engagement.

• Fluency in French (written and spoken) is required; proficiency in English is preferred.
• Previous experience in customer support or a related field is advantageous.
• Strong communication and interpersonal skills, with empathy toward customers.
• Ability to troubleshoot and resolve issues effectively.
• Passion for promoting health and wellness and a smoke-free lifestyle.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...