Spanish Speaking Customer Support for a Smoke-Free Future - job 2 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Customer Support representative for a Smoke-Free Future project, designed to promote environmentally-friendly and healthier lifestyle choices. As a part of our commitment to recruitment excellence, you will play a crucial role in providing outstanding support to our customers who are transitioning to smoke-free options. In this dynamic position, you will engage with customers in both Spanish and English, offering guidance, resolving inquiries, and ensuring a seamless experience. This role is perfect for individuals who are passionate about customer service and want to contribute towards a progressive vision of public health. If you thrive in a fast-paced environment and are eager to be part of a global movement for a smoke-free future, we invite you to apply and be a part of our dedicated team.

Responsibilities

• Provide excellent customer service in Spanish and English via phone, email, and chat.
• Assist customers with inquiries related to smoke-free products and services.
• Handle customer complaints and feedback with empathy and professionalism.
• Educate customers about the benefits of transitioning to smoke-free options.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to identify and implement process improvements.
• Stay up-to-date on product knowledge and industry trends to provide informed support.

• Fluency in Spanish and English, both written and spoken.
• Proven experience in customer service or support roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in using customer support software and tools.
• Passion for promoting health and wellness initiatives.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...