Finnish speaking Customer Service Representative for Financial Software Company

The House of Mercier is proud to present a unique opportunity for a Finnish Speaking Customer Service Representative to join our esteemed financial software company. In this essential role, you will be the voice of our brand, providing exceptional support to Finnish-speaking clients who utilize our financial software solutions. Your primary responsibility will be to assist customers with inquiries about our products, troubleshoot issues, and ensure they have a seamless user experience. We are looking for a dedicated and detail-oriented individual who possesses a strong understanding of financial concepts and a passion for helping customers achieve their goals. If you thrive in a collaborative environment and are excited about technology in finance, this position is tailored for you.

Responsibilities

• Assist customers by answering inquiries regarding our financial software via phone, email, and chat in Finnish.
• Troubleshoot software issues and provide clear guidance for users.
• Document customer interactions, feedback, and follow-up actions in the CRM system accurately.
• Collaborate with product teams to relay customer feedback for continuous improvement.
• Provide training and support materials to customers to enhance their understanding of our software.
• Maintain product knowledge and stay updated on software updates and industry trends.
• Strive to exceed customer expectations and promote company values in every interaction.

• Fluency in Finnish and English, both written and spoken is essential.
• Previous experience in customer service, preferably within a technical or financial environment.
• Strong communication skills with the ability to explain complex concepts simply.
• Good analytical and problem-solving skills, with attention to detail.
• Familiarity with financial software or systems is highly desirable.
• Proficient in using CRM systems, email tools, and Microsoft Office Suite.
• Willingness to work flexible hours to accommodate our customer base, including weekends if needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...