Inbound Personal Insurance Quoting Specialist (Sales experience strongly preferred)

As an Inbound Personal Insurance Quoting Specialist at The Hartford, your key responsibilities include providing tailored insurance solutions, assessing customer risk, and confidently pursuing sales by overcoming objections. You'll handle around 30-40 inbound calls daily, ensuring a customer-centric approach that aligns with the values of The Hartford.

To be a successful Inbound Personal Insurance Quoting Specialist at The Hartford, you should have at least 2 years of recent sales experience, along with the ability to negotiate effectively. A knack for thriving in fast-paced environments and maintaining customer engagements is crucial. No existing Personal Lines or Property & Casualty Producer’s License is needed, as training will be provided.

The training program for new Inbound Personal Insurance Quoting Specialists at The Hartford lasts 12 weeks, starting on May 12. During this time, you will learn about our systems and procedures, and you'll have the opportunity to prepare for the necessary licensing exam. However, it's important to note that time off during training is not accommodated.

The hourly rate for the Inbound Personal Insurance Quoting Specialist position at The Hartford starts at $23, with ample potential for performance-based rewards. Average monthly earnings exceed $500, with top performers earning over $2,000. Additional incentives exist, including shift differentials for weekend work and bonuses for bilingual skills.

Yes! The Inbound Personal Insurance Quoting Specialist position at The Hartford is 100% remote, making it an ideal opportunity for candidates in Texas. If you live close to Hartford, CT, or San Antonio, TX, a hybrid working model is also available. Enjoy the flexibility of working from home while making a difference in the insurance industry.

Handling objections is all about understanding the customer’s perspective and providing reassurance. Use active listening to acknowledge their concerns, and then share relevant benefits of the product. For example, mention how a specific coverage can protect their valued assets, tailoring your response to their unique situation.

Share specific examples from your past roles where you've successfully closed sales or exceeded targets. Highlight any relevant experiences that involved customer interaction or negotiating, especially in a remote setting. Be prepared to explain how these experiences have equipped you to excel as an Inbound Personal Insurance Quoting Specialist at The Hartford.

Express your admiration for The Hartford's values, such as integrity and a customer-first approach. Discuss how you align with these principles and your desire to contribute to shaping a positive future for customers. You can also mention excitement about their long-standing reputation in the insurance industry.

Discuss strategies like creating a dedicated workspace, implementing time management techniques, and minimizing distractions. Share how these approaches have helped you stay productive in previous remote work situations, emphasizing the importance of maintaining a distraction-free environment for customer interactions.

Provide a concrete example where you successfully pursued a lead that initially showed disinterest. Share the techniques you used to understand their initial objections and how you provided compelling reasons or assurances that led to a sale. Focus on your listening and negotiating skills.

Communication skills are vital for an Inbound Personal Insurance Quoting Specialist. The ability to clearly articulate product features and benefits is paramount in addressing customer concerns and closing sales. Additionally, empathy while communicating can help build trust and rapport with customers.

Explain your methods for prioritizing tasks, like using CRM tools or digital lists to keep track of client inquiries and follow-up actions. Discuss how consistent organization can improve response time and customer service levels. Mention examples of tools or methods you’ve used successfully.

Describe your technique of actively listening to customers and asking insightful questions to gather information. Highlight your focus on tailoring insurance solutions that best fit their specific situations, which aligns with The Hartford’s customer-centric values.

Talk about stress management strategies like maintaining a positive mindset, taking short breaks, or practicing mindfulness. Explain how staying calm under pressure allows you to remain focused on customer needs and achieving sales goals.

Demonstrate knowledge of The Hartford’s core offerings, particularly home and auto insurance for AARP members, while reaffirming your commitment to understanding the product details. Discuss why these offerings are attractive to potential customers and how you would effectively communicate their benefits.