Medical & Leave Assistant

Pay Range: $22.90/hr. - $27.62/hr. | $47,632 - $59,539 annual 

Job Posting Closing on: Monday, April 21, 2025

Workdays & Hours: Monday – Friday 8:00AM – 5:00PM (in office)

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Medical & Leave Assistant position is available with the City of Fort Worth Police Department / Medical Records Unit (MRU). The MRU provides services to all PD personnel (sworn and civilian), approximately 2,400 employees. The unit’s workload is constant, the demands are high, and priorities can change with little notice.

This position will act as the unit’s Medical & Leave Assistant Technical Lead and contributes to the police Departments strategic goals, mission and vision by:

• Managing the Workers’ Compensation and Return to Work Program.
• Managing Reasonable accommodation efforts (in accordance with the Americans with Disability Act (ADA).
• Providing consultation, information, and resources relating to the various leave programs to PD personnel; Provides training and education to the PD employees, supervisors, and managers;
• Receiving and processing medical documentation from healthcare providers, insurance carriers, PD employees, and Third-Party Administrators (TPA)

Minimum Qualifications: 

• Associates degree from an accredited college with major course work in Human Resources, Medical Management, Business Management, Medical Officer Administration or related field and;
• Four (4) years clerical and administrative experience.

Preferred Qualifications:

• Six (6) years (or more) of professional clerical and/or professional office administrative experience – will substitute for educational requirements
• Human Resources experience, working with Workers’ compensation claims, employee information and benefits, medical cases
• Ability to communicate effectively (verbally and in writing) with all levels of an organization
• Advanced proficiency working with Microsoft office Suite (Outlook, Word, Excel) and Adobe Professional
• Prior lead/supervisory experience in a professional working environment

The Medical & Leave Assistant job responsibilities include:

• Serve as liaison between the Department and external third-party administrators vendors for FMLA and ADA (i.e. respond to request for information from employees, supervisory and management staff, representatives from other City Departments, and external parties).
• Processes First Report of Injury/Exposure/Illness claims in the workers’ compensation third-party administrator’s system, and in the workers’ compensation database and spreadsheet.
• Provides consultation, information and internal resources to PD personnel on various leave programs, such as the Family Medical Leave Act (FMLA), the City’s Paid Parental Leave Program, and other benefit programs.
• Respond to inquiries, resolve issues, and provide tracking reports on all assigned programs and areas of responsibility.
• Follow internal policy and procedures for all assigned programs and areas of responsibilities (i.e. medical case management, monitor leave statuses, notification to all stakeholders, process workers compensation claims status reports; provide workers’ compensation medical records etc…)
• Provides outstanding customer service to internal and external customers by resolving complaints or directing employees to the appropriate department or personnel in a timely manner.
• Assist management with additional responsibilities as assigned (i.e. Training, co-worker oversight, work product quality control reviews etc..)

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions. 

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Physical Conditions

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.