Customer Service Information Specialist
Pay Range: $21.26/hr. - $26.57/hr.
Job Posting Closing on: Friday, April 4, 2025 📅
Workdays & Hours: Monday – Friday 8am – 5:00pm; Some evening/weekend work required.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆
A Customer Service Info Specialist job is available with the City of Fort Worth (Water / Customer Care). You will be responsible for ensuring consistency and quality of customer service. Including interpreting and applying department policies and procedures, setting up and monitoring accounts, receiving and applying payments, etc.
Minimum Qualifications:
- High School diploma/GED
- Four (4) years of increasingly responsible customer service, cash handling, processing various forms of payment, reviewing complex account records, and daily reconciliation of funds including one (1) year in a lead capacity.
Preferred Qualifications:
- Bilingual skills, English/Spanish
- Higher levels of education
- Previous experience using PeopleSoft Customer Relations Management (CRM) application and THE/Superion Utility Billing System.
- Strong knowledge of customer service skills, cashiering procedures, practices, and balancing principles.
The Customer Service Info Specialist job responsibilities include:
- Ensure consistency and quality of customer service
- Assist walk-in water customers, provide information, and efficiently resolve complaints.
- Respond to public inquiries in a courteous and customer-friendly manner.
- Process bill payments received in person and by mail.
- Promote the City and department Strategic Goals.
- Respond to request for services and assist with establishing payment plans.
- Check and balance bank deposits of $10,000 or more on a daily basis.
- Prepare financial reports.
Working Conditions
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.
Physical Demand
Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg control requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.
Apply Now! Come be part of something special in Fort Worth. 🌟
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
Average salary estimate
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Fort Worth is the fifth-largest city in the U.S. state of Texas and the 13th-largest city in the United States. It is the county seat of Tarrant County, covering nearly 350 square miles into four other counties: Denton, Parker, Wise, and Johnson.
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