Customer Success Manager - Integration Specialist

The Customer Success Manager (CSM) – Data Integration Specialist is a key role in supporting and expanding our data integration services. In addition to core account management responsibilities, this CSM will lead the implementation, optimization, and ongoing support of customer data integrations, ensuring seamless connections between our platform, their ERP, and other data sources.

This role is ideal for someone who combines strong relationship management skills with technical expertise in data integration, API connections, and workflow automation. The CSM will work closely with customers to understand their data needs, guide them through integration processes, troubleshoot issues, and provide strategic insights to maximize efficiency and accuracy.

As we continue to develop and refine our integration offerings, this CSM will play a critical role in shaping best practices, improving implementation processes, and helping customers unlock the full potential of their data. This is a high-impact position where you'll be directly involved in building, executing, and evolving our integration services while strengthening long-term customer relationships.

Key Responsibilities

Customer Relationship Management:

• Conduct regular account reviews to discuss integration performance, data accuracy, and process efficiency.
• Facilitate discovery discussions to uncover new customer needs and align them with our data integration.
• Serve as the primary point of contact for assigned accounts, advocating for customer needs internally and ensuring seamless data flow between systems.

Implementation & Onboarding:

• Lead and/or execute website and integration projects, including data mapping, API connections, and workflow automation.
• Guide new customers through the onboarding process, ensuring their ERP, and other system integrations are set up correctly.
• Provide technical guidance on best practices for managing and maintaining data synchronization across platforms.

Support & Service:

• Address customer inquiries related to data imports, exports, synchronization issues, and system connectivity.
• Handle frontline service and support requests, diagnosing and resolving common issues while escalating complex technical challenges when necessary.
• Work with internal teams to improve integration reliability and resolve recurring data-related issues.

Strategic Growth:

• Identify and present opportunities for data automation, enhanced reporting, and additional integration services that align with customer objectives.
• Partner with customers to refine their data workflows and optimize their use of our platform, ensuring accurate, efficient, and scalable integrations.
• Stay up to date on industry trends and best practices in data integration, API development, and automation, proactively advising customers on new opportunities.

About Us

Terracor Business Solutions helps B2B companies bring their e-commerce vision to life with ERP-integrated solutions. We’re a small but established company that operates with a startup mindset—meaning less red tape, more ownership, and plenty of opportunities to make an impact.

We’re fully remote (based in Winnipeg) and believe in rewarding hard work, including profit sharing and the chance to take on side projects to grow your skills. If you thrive in a fast-moving environment where you can take initiative and shape the way we do things, you’ll fit right in.

• Proven experience in customer success, account management, or a related role within the SaaS or e-commerce industry.
• Strong communication, interpersonal, and problem-solving skills.
• A customer-first mindset with the ability to balance business objectives and customer needs.
• Technical aptitude to understand and explain SaaS solutions and workflows.
• Self-motivated and organized, capable of managing multiple priorities and accounts effectively.

Technical Skills

• SQL
• JSON
• Excel
• Python is an asset

• Salary negotiation starting at 40k
• Profit sharing
• Benefits package including paramedical, prescription, dental, etc