Director of Product

As the Director of Product, you will lead our international product strategy with a data-driven and customer-centric approach to product development. Reporting to the CTPO, you will be the driving force behind our product roadmap, collaborating with internal stakeholders and engaging with our customers to create a best-in-class, value-oriented suite of products. Your strategy will focus on delivering a seamless customer experience, leveraging AI technologies to enhance customer value and drive operational efficiency.

Key Responsibilities:

• Lead Product Capability: Elevate the product capability across B2B2C and B2C products, ensuring alignment with the organization’s goals.
• Strategic Leadership: Shape and deliver the strategy for your product area, contributing to the overall organizational objectives.
• Stakeholder Collaboration: Build and maintain excellent relationships with service leads to ensure product and content alignment.
• Requirement Translation: Translate business requirements into cost-effective, functional requirements.
• Data-Driven Decision Making: Utilize data, insights, and personal intuition to make informed decisions.
• Team Oversight: Oversee multiple cross-functional, agile product teams, fostering collaboration and innovation.
• Product Development: Drive product development across web and mobile platforms, ensuring robust and engaging user experiences.
• Advanced Technologies: Develop and implement rules-based and AI/ML-enabled recommendation engines to enhance user engagement.
• Coaching: Coach and develop a diverse team of product managers and leaders, fostering a culture of growth and excellence.
• Data Utilization: Foster a data-driven culture, establishing frameworks and processes for effective data utilization.
• Audience Growth: Engage in off-product activities such as SEO and notifications to drive audience growth and retention.

• Experience: Demonstrable product leadership experience at a similar level.
• Business and Technology Acumen: Broad understanding of business and technology, with the ability to translate business requirements into functional requirements.
• Leadership: Proven experience leading cross-functional, agile product teams.
• Decision Making: Strong decision-making skills using data, insights, and intuition.
• Product Development: Experience in web and mobile product development.
• Coaching: Exceptional leadership and coaching skills, with a passion for developing talent.
• Technical Proficiency: Technically minded with the ability to understand complex systems and communicate technical nuances to stakeholders.
• Passion: Passionate about delivering a deluxe travel and lifestyle experience and engaging with senior stakeholders.

Guidelines for Hybrid/Home Office option:

• Located in the United Kingdom
• Please note that if you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

🌎Rewards designed around you:

• A competitive salary depending on experience, including rewarding share options.
• Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge
• Hybrid/Remote working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

At Ten, our goal is simple: to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22+ strong global office network with over 1000 employees. We use our expertise, technology, and buying power to grant our members direct access to the best travel, live entertainment, dining, and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and to continue to improve the lives of millions of members. Will you help take us there?

To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group 2024

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”