User Adoption Specialist

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

Join Sword Group as a User Adoption Specialist and become a key player in shaping and supporting our enterprise customers improve their digital maturity and adopt modern ways of working. Your expertise will ensure that our customers have a user-centered approach to change and will directly influence the efficiency and success of our projects across the Energy, Public, and Finance sectors through enthusiastic adoption of new ways of working.

Your role goes beyond training and communications, you'll empower teams by taking them on a journey to behavioral change, digital maturity, collaboration and innovation.

Your attention to detail and proactive mindset will drive productivity improvement, optimise working practices and a more collaborative and inclusive working culture. By fostering a culture of collaboration, self-improvement, innovation, and effectiveness, you will play a vital role in ensuring project success and value-add digital transformation.

Here’s what the role looks like: 

The role involves a mix of strategic planning, communication, training, and hands-on support to ensure that new systems and processes are effectively adopted within an organization.

An Adoption Consultant is responsible for several key activities:

• Business Discovery: Conducting readiness assessments, gathering working practices and requirements, and planning the transformation journey
• Executive Engagement: Engaging with executives to ensure alignment and support for the adoption initiatives
• Change Management: Creating change and adoption collateral, developing and delivering communication plans and campaigns, and providing knowledge transfer to change agents
• Training and Support: Delivering training content, organizing events, and supporting the adoption of new ways of working
• Collaboration: Working closely with business personnel to ensure successful adoption and achieving business value success measures.

Here are the key skills and experience relevant to this role:  

• Excellent knowledge of Microsoft 365 tools and capabilities
• Training experience on Microsoft Teams and Microsoft Office Suite of tools. PROSCI ADKAR Certification or experience
• Classroom Training and Webinar Training design and delivery experience
• Excellent written communication and presentation skills
• Microsoft Copilot training experience preferable

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.  

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. 

In addition to a Competitive Salary, here's what you can expect as part of our benefits package: 

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. 

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. 

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.

We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. 

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.