Front Desk Representative - Guest Services- Hilton Garden Inn, Fort Myers

We Want You to Join Our Team!

Do you have a passion for providing exceptional guest experiences? Are you a self-motivated, guest-focused individual with a warm and welcoming personality? If so, we have the perfect opportunity for you!

The Hilton Garden Inn hotel located in Fort Myers, FL is currently hiring for a Front Desk Attendant position. As a valued member of our team, you will enjoy a great work environment surrounded by friendly coworkers. We believe in nurturing our employees' career growth and offer cross-training and mentorship opportunities.

As a Hilton Team member, you and your family will also receive amazing discounts on hotel rooms for both business and leisure travel. In addition, we have company-wide incentives throughout the year for all staff to enjoy.

This is a truly exciting opportunity that allows you to develop your professional skills while working in a dynamic and rewarding environment.

Pay: $14 - $15 Per Hour

Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.

Responsibilities:

• Maintain a warm, welcoming, and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
• Answer the phone in a professional and helpful manner.
• Follow procedures for posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable about emergency procedures and hotel policies.
• Practice punctuality for scheduled shifts.

Shifts: 7am-3pm, 3pm-11pm (Must have weekend availability)

Keywords: Hotel, Hospitality, customer service, front desk

• OnQ System Experience a plus
• Hotel experience is a plus
• Multitasking
• Customer service skills

• DailyPay - Get Paid Any Day !
• Tuition Reimbursement
• Brand Wide Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training