Spotify Customer Service Expert with French and English (Remote, based in Bulgaria)

Company Description: We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

As a Spotify Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users. Your key responsibilities will include:
🎧 Assisting users via email and web messaging with their inquiries and concerns
🎧 Resolving account and payment issues smoothly and efficiently
🎧 Answering “How to” and FAQ questions with clarity and confidence
🎧 Troubleshooting and fine-tuning the Spotify experience for our customers

What We’re Looking For:
✅ Fluency in French (C1 level) – your words should flow like a great melody
✅ Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience
✅ Valid EU work permit – required to work in Bulgaria
✅ Availability to work flexible shifts, including weekends
✅ Previous customer service experience – a plus, but not a dealbreaker
✅ Excellent communication skills – as smooth as a jazz saxophone solo
✅ A positive, problem-solving attitude – even on the toughest tracks

What You’ll Get:
✨ Long-term job security with a permanent contract
✨ Work from home flexibility
✨ Competitive salary package
✨ Additional health & life insurance
✨ 21 days of paid annual leave
✨ Food vouchers & employee discounts
✨ Career growth opportunities within Sutherland
✨ Ongoing training & learning programs
✨ Rewards & recognition programs

Why Join Us?
🌟 Fully digital employee services
🌟 24/7 psychological support program
🌟 Multisport card (partially covered)
🌟 Fun corporate events, wellness initiatives & team buildings
🌟 Corporate social responsibility activities
🌟 Exposure to global business expertise

If you're ready to rock the world of customer support and be part of a team that truly values its employees, apply today!