Client Director - (Oracle Fusion Expert)

To apply for the Client Director role at Sutherland, you need a bachelor’s degree in Business, Information Technology, or a related field. Additionally, proven experience in customer engagement and project management, specifically within the Manufacturing Vertical and with a focus on Oracle Fusion applications, is highly desirable.

As a Client Director at Sutherland, your key responsibilities include account management, customer engagement, program management, providing solution expertise on Oracle Fusion applications, collaboration with interdisciplinary teams, and ensuring effective governance and reporting of projects. You will act as a primary contact to facilitate successful implementations and customer satisfaction.

At Sutherland, we emphasize professional development, and as a Client Director, you will have unparalleled opportunities for growth. With a structured career path, you could become a client partner within just two years, all while being supported by a diverse team committed to your success.

The work environment at Sutherland for a Client Director is collaborative and fast-paced. You'll work with a dynamic group of professionals who are passionate about driving digital transformation and delivering exceptional service to our clients in the Manufacturing sector.

Essential skills for the Client Director role at Sutherland include strong communication, problem-solving, and analytical abilities. A deep understanding of Oracle Fusion applications and proven project management skills will also help you succeed in this role.

Oracle Fusion expertise is critical for a Client Director at Sutherland, as it enables you to provide expert guidance to clients, ensuring that they derive maximum value from their investments in Oracle solutions. Knowledge of best practices will enhance customer satisfaction and loyalty.

A Client Director at Sutherland ensures customer satisfaction by being the primary point of contact, understanding client needs, and proactively managing project implementations. Effective communication and delivering on project promises are keys to maintaining strong, trusting relationships.

When answering this question, be specific about the projects you've worked on involving Oracle Fusion. Discuss how you implemented solutions or improved processes and how this experience will help you succeed as a Client Director at Sutherland.

In your response, emphasize your proactive strategies for engaging clients, such as regular check-ins, understanding their evolving needs, and presenting tailored solutions. Showcase your ability to build long-term partnerships that result in client success.

Mention specific project management tools that you have hands-on experience with, such as MS Project or JIRA, and discuss how you utilized them effectively to keep projects on track and within budget in your previous positions.

When addressing this question, provide an example of a past conflict and illustrate how you approached the situation calmly and constructively. Highlight your communication skills and how you worked towards a satisfactory resolution that benefited all parties.

Discuss your methods for tracking project expenses, forecasting budgets, and proactively communicating with stakeholders when costs exceed projections. Highlight your experience in budgeting and resource allocation in past projects.

Share a story about a specific digital transformation project, focusing on your role, the challenges you faced, the solutions you implemented, and how those led to measurable success for the client. Highlight your leadership and strategic thinking.

Relate your experiences with active listening, providing regular updates, and adapting your communication style to meet the needs of different stakeholders. Emphasize the importance of clarity and transparency in all interactions.

Use this opportunity to narrate an instance where collaboration with multiple teams led to a successful outcome. Detail your contributions, how you navigated differences, and the ultimate results this teamwork achieved for the project.

Discuss the key performance indicators (KPIs) and metrics you typically use to assess success, such as client satisfaction scores, project timelines, and budget adherence. Ensure you convey that you value clients' long-term success as your own.

Reflect on trends such as rapid technological change or evolving client expectations. Describe how you stay updated on industry developments and your approach to overcoming these challenges: being adaptable and proactive in solution design.