Support Systems Administrator - job 2 of 2

Job Summary

A company is looking for a Support Systems Administrator to join their Support Operations team.

Key Responsibilities

• Maintain and improve support tools, including ticketing systems and help centers
• Triage system issues and manage resolutions to ensure timely support
• Collaborate with teams to optimize workflows and enhance automation tools

Required Qualifications

• Bachelor's degree in Computer Science, Statistics, Mathematics, or equivalent experience
• 2+ years of experience as an Administrator of a CRM like Zendesk or Salesforce
• Experience with front-end development languages (HTML, CSS, JavaScript) and APIs is a plus