Support Service Coordinator

Job Summary

A company is looking for a Support Service Coordinator L1 to manage support operations and partner interactions.

Key Responsibilities

• Monitor support queues, triage cases, and ensure accurate case routing
• Handle escalations and oversee support quality through reviews and feedback
• Maintain workforce data and support performance analytics

Required Qualifications

• 1+ year in support operations or service coordination
• Familiarity with ServiceNow, SharePoint, and Outlook
• Detail-oriented with a passion for data accuracy
• Analytical mindset with a drive to improve processes
• Eagerness to learn; certifications like MS-900 or ITIL 4 are a plus