Technical Service Representative

Job Summary

A company is looking for a Technical Service Representative I (Remote).

Key Responsibilities

• Serve as the initial point of contact for technical support requests from customers and sales representatives
• Manage customer service requests and ensure proper follow-up to enhance customer satisfaction
• Collaborate with internal teams to resolve customer issues and facilitate product-related functions

Required Qualifications

• High School Diploma required; AA, AS or higher in a technical field preferred
• Experience with business applications such as databases or ERP systems required
• Experience in customer service roles, particularly with direct customer interaction
• Familiarity with Salesforce or other CRM/SMS systems preferred
• Experience in a regulated industry such as medical devices or pharmaceuticals preferred