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Professional Services Engineer (Remote, US)

What you can expect working with us:


You will rewrite a massive industry with 10000s of businesses

You will be introducing technology to the moving industry, an industry previously untouched by software. By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world. We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people.


You will likely determine the fate of our company.You will likely determine the fate of our company. As one of Supermove's Professional Services Engineers, you will scale our product to thousands of companies. You have big upside if we execute well, and we can't do this without you.


You will work with a smart and action-oriented team. At Supermove, we are trying to do what's nearly impossible – to create an enduring and iconic company. We are relentless and ambitious with all of our goals. We move extremely quickly, and prefer to iterate rather than deliberate. We always operate with full trust and transparency, knowing that our top priority is to achieve our vision to the best of our ability.


As a part of our Customer Success team, you will actively manage and drive successful implementations across a portfolio of moving companies and play a key role in deploying our software. The team consists of exceptional customer leads who partner closely with the largest and most successful moving companies in the United States to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success.


Quick facts:
  • We closed our series A round in 2022 raising $18M led by a16z - read more about it here.
  • We are a 40 person team of Pinterest, Asana, Google, and Uber alums.
  • We close new customers every week and we work with some of the largest companies in our industry
  • We handle millions of dollars of moves each month and we're on track to 3x in a single year.


Required:
  • You truly believe in our vision
  • 3+ years of experience in a customer-facing technical role (e.g., technical implementation, solutions engineering, or customer success).
  • Experience with SaaS implementations and proficiency in managing multiple projects at once.
  • Proficiency with Excel and strong general technical/data savviness.
  • Experience working with APIs and basic integration tools like Zapier.
  • Familiarity with project management and collaboration tools to manage customer onboarding and internal collaboration.
  • Proven ability to communicate effectively with both technical and non-technical stakeholders.

Preferred:
  • Experience with SQL or database querying to assist in troubleshooting and reporting.
  • Familiarity with agile methodologies and iterative development processes.
  • Prior experience in customer onboarding in SaaS environments is a plus.


What we expect from you:
  • Build workflows and customize customer product environments using in-app tools
  • Master product knowledge to provide optimal solutions based on customer needs
  • Work with Excel-like tools to help customer configure billing & basic reporting
  • Set-up automated workflows through tools like Zapier 
  • Configure and troubleshoot basic API integrations and resolve submission issues.
  • Collaborate with technical teams to develop and deliver solutions based on customer requirements, translating customer issues into detailed specifications.
  • Analyze, troubleshoot, and proactively resolve issues with customers, driving forward solutions to completion.
  • Manage multiple projects simultaneously, ensuring high attention to detail and customer satisfaction.


Traits we look for:
  • Incredibly curious and empathetic: You care deeply about customer needs and enjoy solving complex problems
  • Adaptable and resilient: You understand that change is the only constant in a startup, and you embrace it
  • Strong communicator: You have experience translating technical issues into clear, actionable solutions, both verbally and in writing.
  • Self-starter: You see a problem and take ownership to solve it
  • Comfortable working remotely: You excel in managing your time independently and collaborating with teams across time zones.


$120 - $150 a year
Compensation includes base salary (listed), performance based bonus, and equity

Benefits:

Market comp, medical, vision, dental.

Remote work environment.


Timeline:

We move quickly, with a simple process.

Initial HR screen, Hiring Manager interview, Case study, and then a three hour virtual onsite interview with the Customer Success Leadership Team.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Professional Services Engineer (Remote, US), Supermove

At Supermove, we’re on a mission to revolutionize the moving industry, and we need a dynamic Professional Services Engineer to help us achieve this exciting vision. Working remotely from anywhere in the US, you’ll get the unique opportunity to introduce cutting-edge technology to a sector that has remained largely untouched by software solutions. In this role, you'll partner closely with a variety of moving companies, directly impacting their revenue and operational efficiency. Your expertise will guide these businesses through successful implementation of our software, enabling them to deliver an exceptional moving experience for their customers. Our talented team, featuring alumni from leading companies like Pinterest, Google, and Uber, thrives in a fast-paced environment where iteration beats deliberation. You’ll manage multiple projects, utilize tools like Excel and Zapier for automated workflows, and work with APIs to create seamless integrations. Your technical background, paired with your emotional intelligence, will allow you to effectively communicate complex solutions to both technical and non-technical stakeholders. At Supermove, your contributions matter; they influence our path to becoming a leading player in the industry. If you’re a curious self-starter, eager to solve big challenges with empathy and a collaborative spirit, this role offers significant growth potential and the chance to make a meaningful impact. Join us as we scale to work with thousands of companies, and be part of an adventure that redefines an entire industry!

Frequently Asked Questions (FAQs) for Professional Services Engineer (Remote, US) Role at Supermove
What does a Professional Services Engineer do at Supermove?

A Professional Services Engineer at Supermove plays a crucial role in implementing our software with various moving companies. They manage customer onboarding and ensure that clients maximize the value from our product. This involves customizing workflows, providing technical support during setups, and working closely with clients to troubleshoot issues.

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What skills are required for a Professional Services Engineer at Supermove?

Candidates for the Professional Services Engineer role should possess strong technical skills, including proficiency in SaaS implementations, familiarity with project management tools, and experience working with APIs. Attention to detail, effective communication, and the ability to manage multiple projects simultaneously are also essential.

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Can I work remotely as a Professional Services Engineer at Supermove?

Yes! The Professional Services Engineer position at Supermove is fully remote, allowing you to work from anywhere in the US. This flexibility supports a great work-life balance, and the team collaborates seamlessly across various time zones.

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How does Supermove support customer onboarding?

Supermove’s Professional Services Engineers are instrumental in the customer onboarding process. They build customized workflows, configure billing and reporting tools, and provide ongoing support, ensuring that clients can effectively use our software solutions to increase their operational efficiency.

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What kind of projects will I manage as a Professional Services Engineer at Supermove?

In this role, you will manage multiple projects focused on implementing our software at various moving companies. You'll work on configuring automated workflows, troubleshooting API integrations, and helping clients optimize their use of our tools for maximum benefit.

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What kind of team will I be working with as a Professional Services Engineer at Supermove?

You will join an exceptional team composed of industry veterans and talented individuals from companies like Pinterest, Google, and Uber. The team is collaborative, action-oriented, and committed to achieving ambitious goals while helping our customers succeed.

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What are the growth opportunities for a Professional Services Engineer at Supermove?

As a Professional Services Engineer, you'll be at the forefront of scaling our product for thousands of moving companies. Your contributions are vital for Supermove's success, and as the company grows, so will your opportunities for career advancement and professional development.

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Common Interview Questions for Professional Services Engineer (Remote, US)
Can you explain your experience with SaaS implementations?

When answering this question, focus on specific projects you've managed, detailing the challenges faced and how you overcame them. Highlight your role in the implementation process and any tools you used to facilitate successful launches.

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How do you approach troubleshooting technical issues?

Discuss a systematic approach to troubleshooting, including diagnosing the issue, investigating possible solutions, and collaborating with stakeholders to implement fixes. Mention an example where your troubleshooting skills directly benefited a customer.

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What tools do you use for project management and collaboration?

Share your familiarity with popular project management and collaboration tools, such as JIRA, Trello, or Asana. Discuss how you use these tools to manage your projects effectively and improve communication among team members.

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How do you prioritize competing projects as a Professional Services Engineer?

Explain your strategy for prioritization, such as assessing project urgency, client impact, and resource availability. Sharing examples of how you've successfully juggled timelines is a great way to illustrate your abilities.

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Describe a time when you had to communicate a technical concept to a non-technical audience.

Choose a specific example where you successfully conveyed complex information to non-technical stakeholders. Highlight your communication skills, and mention any techniques you used to ensure understanding.

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How do you manage customer expectations during onboarding?

Discuss the importance of clear communication and setting realistic timelines. Share strategies you have for keeping customers informed and engaged throughout the onboarding process.

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Can you share an experience where you improved a customer's workflow with the product?

Select a case study where you implemented a specific feature or tool that significantly benefited a customer's workflow. Detail the outcome and how it impacted their efficiency and satisfaction.

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What interests you about working in the moving industry?

Articulate your passion for the industry and how you believe technology can enhance customer experiences. Show genuine interest in how your role can contribute to transforming a traditional sector.

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How do you keep up with new technology trends relevant to your role?

Explain your approach to professional development, how you stay informed about technological advancements, and any resources you follow for ongoing learning. Demonstrating proactivity in your continuous education is key.

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What do you believe sets Supermove apart from other SaaS companies?

Discuss the unique vision of Supermove, its commitment to transforming the moving industry, and the importance of customer success. Highlight the company culture and the team's ambition to achieve meaningful change.

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We created Supermove to empower moving businesses to automate their day-to-day work so they can focus on delivering 5-star moving experiences.

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Full-time, remote
DATE POSTED
November 25, 2024

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