Senior/Staff Support Engineer (Americas)

Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Senior/Staff level Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

• Act as a point of support internal escalation, and assisting with tickets escalated to product engineering teams.

• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

• Plan and implement internal tooling might be developed or obtained to improve support efficiency.

• Provide deep, personalized, holistic technical guidance in urgent and non-urgent situations for Enterprise customers

• Develop technical training materials for both our team and, ideally, our users

• Work closely with product teams to be the voice of the customer in planning and development

• Mentor other Support Engineers, act as a force multiplier for the team

You are:

• Experienced in Systems Administration, DBA, SRE, or other troubleshooting-heavy technical role, with 5+ years of experience.

• Bonus if you have also held customer-facing roles.

• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries.

• Excellent communication skills and fluency in English.

• Skilled in using Linux/Unix operating systems and the command line, including troubleshooting system level errors.

• Experienced working with GitHub Issues and Discussions.

• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

• Having a degree in Computer Science, CIS, or similar is a plus too, but not a requirement.

Timezones & Logistics

• It’s a full-time position with a required location in North/South America time zones (we don’t believe in sustainability of overnight shifts).

• This position covers Monday → Friday

• We’re looking for a start date in Early 2025

We offer

• 100% remote work. No location-based adjustment to your salary.

• ESOP (equity ownership in the company)

• Autonomous work. We work collaboratively on projects, but you set your own pace.

• Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents

• Tech Allowance for any office setup you need

• Annual Education Allowance

• Annually run off-sites.

About the team

• We're a startup. It's unstructured.

• Collectively founded more than 30 startups.

• Globally distributed team with more than 30 different nationalities.

• We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".

• We "dogfood" everything. If you use it in your project, we use it in Supabase.

Process

• The entire process is fully remote and all communication will happen over email or via video chat.

• Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.

• If you pass the screen you will be invited to up to four follow-up interviews.

• The calls:

  • usually take between 20-45 minutes each depending on the interviewer.

  • most of the time, are all 1:1.

  • will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.

• Once the interviews are over, the team will meet to discuss several roles and candidates and may:

  • ask one or two follow-up questions over email or a quick call.

  • go directly to making an offer.