Treasury Management Operations Specialist

At STCU, a Treasury Management Operations Specialist is responsible for providing exceptional business member support for all treasury management services. This includes managing service requests, addressing inquiries, and ensuring effective communication across various channels. The role also involves implementing workflows in collaboration with the sales team, assisting with projects related to treasury management products, and becoming the subject matter expert on the technology and functions of these services.

To qualify for the Treasury Management Operations Specialist role at STCU, candidates need at least a high school diploma or equivalent and four years of experience at a financial institution focusing on Treasury Management operations. Preferred qualifications include an AAP certification and knowledge of software such as Finastra’s Phoenix and nCino. Familiarity with MS Office programs is essential.

The salary range for a Treasury Management Operations Specialist at STCU is between $27.81 to $38.93 per hour. The compensation reflects the importance of the role and the experience required to support our business members effectively.

Employees at STCU enjoy a wide range of benefits including paid time off plus 11 paid holidays, comprehensive medical, dental, and vision insurance, flexible schedules, and opportunities for remote work. Additional perks include a success-sharing plan, 401(k) matching contributions, and tuition reimbursement, which all contribute to a supportive work-life balance.

Yes! The Treasury Management Operations Specialist position at STCU offers flexibility, allowing you to work remotely while still attending occasional in-person meetings. This blends the best of both worlds, providing you with a balanced work environment.

Essential skills for a Treasury Management Operations Specialist at STCU include strong communication abilities for engaging with business members and internal teams, proficiency in technology and treasury management systems, along with a deep understanding of financial products. A knack for managing multiple priorities in a fast-paced environment is also crucial.

STCU is committed to the growth and development of its employees, including Treasury Management Operations Specialists. The company offers training programs, opportunities for advancement, and a tuition reimbursement policy to support your professional journey and help you achieve your career goals.

When tackling complex inquiries, it’s crucial to listen actively to understand the member's needs fully. I break down the problem into manageable parts, tap into my knowledge of the treasury management products, and communicate clearly to guide the member toward a resolution.

Certainly! In my previous role, I partnered with the product team to launch a new ACH service. I organized training sessions for our business members, showcasing how it would streamline their operations, and followed up with additional support to ensure successful implementation.

I regularly attend industry webinars, engage in professional forums, and read relevant publications to stay informed. Networking with peers is also instrumental in understanding new technologies and best practices within the treasury management sphere.

I prioritize requests based on urgency and impact on the member's business. I assess their needs, communicate expected timelines clearly, and ensure that each request is tracked for follow-up to maintain high service levels.

Collaboration is vital. I believe in partnering with internal teams like sales and product development to ensure that all member interactions are seamless and that we deliver tailored service that meets their expectations and needs.

In stressful situations, I focus on time management, prioritizing essential tasks and addressing them one at a time. Staying organized and communicating with the team helps in managing workload effectively, thus minimizing stress.

Positive pay is a fraud prevention tool that matches the checks presented for payment with those authorized by the business. It’s crucial for minimizing losses and ensuring the integrity of financial transactions, which I consider a priority in treasury management.

To provide excellent service, I actively listen to member feedback, stay knowledgeable about our programs, and ensure timely follow-ups. I see service excellence as an ongoing process that involves continuous improvement.

I have experience with systems such as Finastra’s Phoenix and nCino, which are pivotal in managing treasury operations efficiently. My proficiency in these systems allows me to enhance service delivery and assist our members effectively.

I am passionate about helping businesses achieve their financial goals, and STCU’s commitment to community and service aligns with my values. I admire how STCU fosters an environment of learning and growth, making it an ideal place for my skills and career aspirations.