State Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Deliver exceptional customer service while addressing inquiries related to insurance matters
• Communicate with customers through various channels and navigate multiple systems to resolve issues
• Document customer interactions and escalate unresolved issues as necessary

Required Qualifications

• 1-3 years of customer service experience, preferably in a call center environment
• Strong technical aptitude with intermediate computer skills
• Experience in insurance or a related field is preferred
• High School Diploma or equivalent required; licensing may be necessary
• Ability to troubleshoot basic technical issues