Partners Success Manager (PSM 0525)

At Skroutz, our mission is simple: we aim to amaze. From our humble beginnings back in 2005, we believe that happy customers equal happy merchants and it’s our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience. 

Our vision is clear: we aspire to simplify shopping, creating a trusted platform where millions discover and fulfill their online shopping needs easily and safely.

Whether you're looking for a new smartphone, restocking your pantry with essentials, seeking the perfect outfit for an upcoming event, or simply hunting for that collectible gaming console, Skroutz is your trusted partner for seamless shopping experiences.

And our ambitions extend far beyond Greece's borders. We're on a trajectory to become one of Europe's fastest-growing Marketplaces, with exciting expansions already underway in Cyprus and the Balkans. Our commitment to customer satisfaction remains paramount, guiding every decision we make.

To achieve our vision, we seek individuals who share our passion for e-commerce and technology. If you're driven by the desire to create extraordinary shopping moments for our users, as well as help sellers all around the world grow their businesses, then we want you on our team.

Join us at Skroutz and be part of a journey that's reshaping the way we shop online. Together, let's turn everyday moments into remarkable experiences.

Ready for the challenge?

#AimToAmaze #Skroutz20

How will you contribute to Skroutz vision

We are looking for a Partners Success Manager to join our Partners Success team.

You will play a pivotal role in cultivating and maintaining strong partnerships with our merchants. You will be responsible for building trust, fostering open communication, and working collaboratively with internal teams to ensure that we meet and exceed our partners' needs. Your contributions will directly impact the growth and satisfaction of our merchant partners, and your insights will be valued in shaping future initiatives.

What you will be doing

• Build, maintain and create strong relationships with Skroutz merchants
• Strategic planning for partners’ growth on QoQ & YoY
• Work with the internal teams dedicated to the same seller account to ensure open communication and that we meet client needs
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meet all seller needs and deliverables according to proposed timelines
• Conduct regular check-ins, business reviews and growth meetings with sellers to ensure their ongoing success, satisfaction and adoption of available services
• Thinking out of the box and providing Skroutz merchants with tailor made growth proposals and solutions

• Bachelor’s degree in Marketing/Business Administration/Management or relevant field
• 3+ years of previous work experience in Partners Success Management/B2B Sales or similar role ideally in eCommerce environment
• Fluency in Greek & English language

• Familiarity with CRM software
• Familiarity with Google suite
• Familiarity with Reporting tools

• Excellent verbal and written communication skills; you are a listener, a presenter, and a people-person
• Self-motivated, self-directed, tactful, creative and multitasker 
• Able to analyze data and sales statistics and translate into action plan 
• Strong negotiation skills, with the ability to follow-through on client contracts
• Proven results of delivering client solutions and meeting sales goals
• Proven ability to manage multiple projects and priorities in a fast-paced environment

• A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe’s fastest growing Marketplaces
• Thrive in an environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting opportunities for both personal and business growth
• Competitive full-time salary
• Ongoing training and development
• Access to books, online courses, and relevant resources
• Top of the Line tools and equipment
• Private Medical Plan
• Hybrid Working
• Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga
• For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total)
• Monthly childcare allowance for all Skroutz Parents
• When at the office, we offer free food catering (breakfast & lunch)
• Free Skroutz Plus subscription

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.