Customer Experience Specialist

As a Customer Service Agent at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs.

YOUR ROLE AT SIXT 

• You will respond to all inbound contacts within established service levels, ensuring a premium customer experience
• You will assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience
• You will utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
• You will partner with global departments to address customer requests and deliver the most effective solutions
• You will offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs
• You will consistently meet or exceed performance and quality standards in customer interactions

YOUR SKILLS MATTER 

       •   You will need a High School diploma or equivalent required; Associate degree preferred
       •   You will need to have 2-3 years of customer service experience, focusing on problem resolution and de-escalation
       •   You will need strong verbal and written communication skills with a professional demeanor
       •   You will need the ability to handle high call volumes while maintaining quality service
       •   You will have excellent organizational, multitasking, and time management skills
       •   You will need to be proficient in Microsoft Office applications, CRM tools, and general computer navigation

WHAT WE OFFER

• Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance
• Bonus Plan Participate in a bonus plan based on your position
• Work Equipment Receive a laptop, and possibly a phone, depending on your role
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees

About the department:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!