Customer Success Manager

WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.

WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.

WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections… now imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!

ABOUT THE ROLE

Our Customer Success Manager is the main contact person for our customers in all matters of Commercial Operations. The following tasks will enrich your working day:

• Drive revenue performance management (acquisition, campaigns, and review).
• Close cooperation with our key account managers (m/f/d), project managers (m/f/d) as well as with different teams (delivery, marketing, product management, content), as well as with customers.
• Reporting (KPIs, acquisition, and engagement campaign KPIs)
• Execution of internal user acceptance tests
• Analysis and implementation of customer requirements

• Bachelor's degree in Business Administration, Marketing, or equivalent and 3 - 5 years of experience in Product, Telco, or Media content
• Experience with digital products and services in the information and communications technology industry, with a focus on mobile/digital
• Good communication skills with a customer-focused approach
• Good analytical skills
• Fluent knowledge of English is a prerequisite. French and/or Romanian are a plus

• Hybrid Office - 13 WFH days per quarter
• Lunch vouchers
• Flat hierarchies and short decision-making paths
• Cooperation in a highly motivated, young, international team spread across 3 continents
• An attractive location in a creative and modern office in Madrid