Access Center Manager, Referrals

Job Summary

A company is looking for a Manager, Referrals - Shared Services.

Key Responsibilities

• Oversee, manage, and evaluate the performance of Supervisors while ensuring proper shift coverage
• Drive conversion rates of referrals and handle escalated patient and site concerns with effective action plans
• Monitor employee engagement, coordinate with vendor partners, and report on department metrics regularly

Required Qualifications

• Bachelor's degree preferred but not required
• Minimum of three years of experience in an Access/Call Center management role or comparable experience
• Experience in a healthcare environment with call center, referral, and appointment scheduling
• Ability to analyze trends and create action plans for improvement
• Willingness to travel to clinical or corporate locations as needed