Restaurant Account Manager

About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities.  Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 13 million meals. 

Being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join our team and help bring do-good, feel-good eating to the world.

The Role

Sharebite is looking for a sharp, highly motivated individual to join our Restaurant Operations Team. As a Restaurant Account Manager you will be responsible for building strong, mutually beneficial partnerships with your own portfolio of restaurant accounts. This person needs to anticipate how restaurant decisions are made, persistently explore and uncover the needs of our restaurant partners and understand how Sharebite can positively impact their business. You should excel in an "all hands on deck" environment, be comfortable operating in live operations, love solving problems, be able to thrive in a startup culture and above all be passionate about the restaurant space.

What You’ll Do 

• Be the go-to person for your account portfolio, proactively identifying risks, identifying opportunities for growth, and work cross functionally to expand and support your accounts
• Drive forward operational improvement with your restaurant partners to ensure that together we are delivering the best experience to Sharebite users 
• Bring your analytical A-game. You’ll be analyzing portfolio KPIs to understand trends, provide actionable insights, and track the productivity and success of initiatives 
• Work collaboratively with the Restaurant Sales, Growth Partnerships, Logistics & Customer Success teams to provide post-sales data/feedback and help optimize operations & strategy
• Own the end-to-end process for building restaurant rotations, balancing variety, client preferences, performance, and operational constraints
• Act as an ambassador for the Sharebite mission, brand, and product

Required Skills & Experience

• Proven Track Record - minimum 1-3 years experience, ideally in an account management or client service-related role.
• Personable & Professional - you're articulate, straightforward & engaging. You have a service mindset and enjoy helping to solve customer problems.
• Handle the Big Picture and the Small Details - you have a keen focus on the little things that matter to our customers and partners and an eye to the big picture looking to create new ways to add to existing partnerships.
• Exceptional Communicator - you are the voice of Sharebite for our restaurant partners, you communicate effectively both externally (with restaurant owners & management) as well as internally (with your teammates and other key stakeholders).
• Collaborative Team Player - you value working hard and supporting your team, you take pride in doing an exceptional job and you’re the first to high-five a teammate when they do too.
• Organized Efficiency - you have no problem managing several tasks and tend to have high “bandwidth” to take on multiple responsibilities, you’re comfortable with ambiguity and working in a rapidly evolving environment.
• Startup Hustle and Energy. Take ownership of Sharebite growth, do whatever it takes to get the job done, delight our restaurant partners.

Preferred Skills & Experience

• Proficiency in Salesforce
• Project Management skills
• Basic query building (SQL)
• Experience within the food tech space

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $65,000 - $75,000 per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits.