ServiceNow Operations Analyst

Job Summary

A company is looking for a ServiceNow Operations Analyst to support IT lifecycle programs with a blend of technical expertise and project coordination.

Key Responsibilities

• Oversee daily ServiceNow queue operations and ensure timely resolution of requests
• Support the flow of customer orders between Salesforce, ServiceNow, and ERP systems
• Develop and maintain dashboards and reports in ServiceNow for operational insights

Required Qualifications

• 3+ years of experience in IT service delivery or lifecycle asset management
• Hands-on experience with ServiceNow and understanding of workflows and reporting
• Familiarity with Salesforce and ERP systems in order management
• Strong Excel and reporting skills for operational data analysis
• U.S. citizenship is required due to government contractor responsibilities