Job details

Associate Customer Success Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

You will have a portfolio of customers
You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content
Identify criteria for assisting your customers by using Success Plays in the Success Platform
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

2+ years of related work experience; OR equivalent work experience
Apply proficient knowledge of standard principles, theories, concepts and techniques
Build productive working relationships
Analyze information and propose solution to meet needs of customers

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Associate Customer Success Manager, ServiceNow

As an Associate Customer Success Manager at ServiceNow, based in the stunning Ark Mori Building in Tokyo, you will be the friendly face and voice for our valued customers. Bringing your experience and passion to the role, you’ll manage a diverse portfolio of clients, helping them navigate the innovative landscape of ServiceNow's AI-enhanced technology. You won't just be guiding customers; you'll be their advocate, ensuring that they get the most out of the solutions they've invested in. Through engaging email campaigns, insightful webinars, and a plethora of community resources, you will empower clients to achieve their business outcomes. Along the way, you’ll be leveraging best practices and innovations, making sure every customer feels valued and supported. This position isn’t just about managing accounts; it’s about building lasting relationships and trust, using your analytical skills to propose actionable solutions that align with client needs. With a minimum of 2 years of relevant experience or age-old wisdom, your journey at ServiceNow will offer the exciting opportunity to foster customer loyalty while having fun in a dynamic environment that transforms how organizations work. If you’re ready to dream big and embrace inclusivity, ServiceNow welcomes you with open arms. Join us in our mission to make the world a better place for everyone, one customer at a time.

Frequently Asked Questions (FAQs) for Associate Customer Success Manager Role at ServiceNow

What does the Associate Customer Success Manager do at ServiceNow?

The Associate Customer Success Manager at ServiceNow acts as a dedicated advocate for clients, overseeing a portfolio to help them achieve desired business outcomes and promote the effective use of ServiceNow products.