Service Desk Analyst Level 2

Job Summary

A company is looking for a Service Desk Analyst - L2.

Key Responsibilities

• Provide technical support for client workstations, printers, and peripheral equipment
• Manage and document service requests in the ticketing system while ensuring timely updates
• Collaborate to improve operational effectiveness and meet SLA targets

Required Qualifications

• 5 - 9 years of relevant experience in technical support or helpdesk roles
• Bachelor's Degree in a related field
• Experience with ticket management systems
• Proficiency in troubleshooting hardware and software issues
• Ability to work flexible hours, including nights and holidays as needed