Senior VoC Strategist

Job Summary

A company is looking for a Senior VoC (Voice of the Customer) Strategist.

Key Responsibilities

• Develop and implement a roadmap for VoC activation to deliver business value
• Collaborate with various teams to ensure successful execution of strategies
• Analyze data to understand customer needs and guide strategic decision-making

Required Qualifications

• Bachelor's degree or equivalent experience
• 6+ years of related customer experience (CX) experience
• 3+ years of experience with Qualtrics, preferably with Engage and Discover functionalities
• Current Qualtrics certification preferred or ability to obtain within 90 days
• Experience in designing listening posts for comprehensive customer journey insights