Senior Systems Support Engineer

Job Summary

A company is looking for a Sr. Systems Support Engineer.

Key Responsibilities

• Lead investigations into high-impact incidents and collaborate with internal teams to identify root causes
• Analyze system logs, code traces, and service behavior across multiple supply chain platforms
• Create and maintain technical documentation and contribute to monitoring and alerting strategies

Required Qualifications

• Bachelor's degree or equivalent experience required
• 5+ years of professional experience in technical environments such as L2/L3 IT Support or Systems Engineering
• 2+ years in high-responsibility contexts like major incident response or DevOps
• Experience with PL/SQL, Java, or similar enterprise development ecosystems
• Ability to investigate and resolve unfamiliar system issues independently