Senior Support Specialist - job 1 of 2

Job Summary

A company is looking for a Tier 3 Senior Support Specialist, remote US based with a preference for candidates in Austin, TX.

Key Responsibilities

• Provide high-touch, white-glove support to enterprise clients, ensuring timely and accurate responses to complex inquiries
• Troubleshoot advanced technical issues and create detailed Jira tickets for bugs
• Collaborate with cross-functional teams to resolve critical issues impacting customer satisfaction

Required Qualifications

• 2+ years of experience in a technical support or customer success role, preferably in a SaaS environment
• Familiarity with Jira or similar issue-tracking tools
• Experience with Zendesk or other support-related ticketing software
• Strong understanding of SQL and network operating systems
• Experience managing a Help Center or user-facing documentation