Senior Real Time Adherence Analyst - job 2 of 2

Job Summary

A company is looking for a Senior Real Time Adherence Analyst - Remote.

Key Responsibilities

• Support workforce management by identifying scheduling gaps and approving PTO
• Adjust intraday forecasts and monitor real-time queue performance to optimize staffing levels
• Produce and analyze attendance and intra-day reports to recommend staffing adjustments

Required Qualifications

• Bachelor's Degree in Business Management or related field
• 3 - 5+ years of Call Center experience in workforce management
• 1+ year experience with Verint, Genesys WFO, or similar systems
• 1+ year experience with ACD/IVR Reporting
• Proficient in MS Office, particularly advanced Excel skills