Senior Manager, Strategic Renewals

Job Summary

A company is looking for a Senior Manager, Enterprise and Strategic Renewals to lead a team focused on customer retention and growth.

Key Responsibilities

• Engage directly with strategic customer renewals and serve as an executive escalation point
• Partner cross-functionally with Sales, Customer Success, Marketing, and Finance to align on account health and strategies
• Continuously improve renewal strategies through analysis, tooling, and process refinement

Required Qualifications

• 6+ years of experience in SaaS Renewals, Sales, or Customer Success roles
• 3+ years of people management experience, preferably with remote teams
• Experience in renewal negotiations with large enterprises and Fortune 500 accounts
• Strong business acumen with the ability to analyze data and guide decisions
• Proficient in Salesforce and renewal operations best practices