Senior Manager Patient Support Programs

Job Summary

A company is looking for a Senior Manager, Patient Support Programs.

Key Responsibilities

• Serve as the Business Product Owner (BPO) for the Patient Support Program, facilitating communication between PSS Operations and Commercial IT
• Define business requirements and program objectives, mapping workflows and identifying areas for improvement
• Review technical documentation to ensure alignment with business objectives and oversee timely implementation by IT

Required Qualifications

• 10+ years of experience in pharmaceutical/biotech or related fields
• Minimum of 5 years working with IT/development teams on Patient Support Programs
• Previous experience in program or product launch in a BPO or similar role
• Strong understanding of internal CRMs and technical project implementation
• Experience managing reimbursement or patient assistance programs