Senior Customer Support Representative

Job Summary

A company is looking for a Senior Customer Support Representative (Hourly/Non-Exempt).

Key Responsibilities

• Ensure the Customer Support Team provides a fantastic member experience
• Provide oversight, guidance, and coaching to the Customer Support Team during the intake process and issue management
• Participate in quality assurance reviews and make recommendations for process improvement

Required Qualifications

• 2 plus years of experience in customer engagement and service
• Experience in a call center or medical office setting preferred
• High school diploma or equivalent, with some college education
• High level of computer skills in Microsoft Office
• Bilingual (Spanish) is a plus but not required