Senior Customer Experience Specialist

Job Summary

A company is looking for a Senior Customer Experience Specialist.

Key Responsibilities

• Resolve complex customer issues related to pharmacy quality and medication adherence
• Provide advanced technical support for the EQUIPP platform and integrated pharmacy tools
• Collaborate with pharmacies, health plans, and providers to enhance quality performance and implement value-based care

Required Qualifications

• Bachelor's degree
• 5+ years of experience in customer support, preferably in healthcare or pharmacy
• Experience with pharmacy operations or quality improvement programs preferred
• Proficient in CRM and ticketing systems (e.g., Salesforce, Zendesk)
• Strong knowledge of healthcare quality measures and value-based care