Senior Care Advocate

Job Summary

A company is looking for a Sr. Care Advocate Representative.

Key Responsibilities

• Engage with members to inform them of their benefits and assist in receiving treatment from high-quality surgeons
• Receive inbound calls to educate members on benefits and guide them in appointment scheduling
• Coordinate care across various settings while maintaining confidentiality and professionalism

Required Qualifications

• High school diploma or GED required; college degree preferred
• 3+ years of experience in an office, call center, or administrative setting, preferably in healthcare
• Proven ability to meet monthly goals and performance metrics
• Experience using office tools and systems remotely (email, phone, CRM platforms)
• Bilingual (English-Spanish or other languages) is a plus