Principal Technical Support Specialist

Job Summary

A company is looking for a Principal Application & Technical Support Specialist.

Key Responsibilities

• Troubleshoot and resolve advanced technical issues, leading root cause analysis and implementing long-term solutions
• Serve as an escalation point for complex client issues and provide guidance to team members
• Independently develop and deliver training sessions for customers and internal teams while maintaining accurate customer records

Required Qualifications

• 4+ years of product experience or relevant work with healthcare products in technical support, development, or consultancy
• Strong understanding of Healthcare Costing
• Experience with Axiom Financial/Decision Support application
• Proficient knowledge of Microsoft technologies, especially Excel, and working knowledge of SQL
• Experience with a case management tool; Salesforce experience is a plus