Senior Application Support Engineer

Job Summary

A company is looking for a Sr. Application Support Engineer.

Key Responsibilities

• Triage and resolve complex customer issues while maintaining composure
• Engage in troubleshooting high and critical issues, ensuring adherence to internal SLAs
• Act as an escalation point for Support Engineers and conduct training for junior staff

Qualifications

• Experience in log analysis
• Availability for after-hours support on a 24/7/365 basis
• Ability to review and modify scripts primarily in MS SQL databases
• Previous experience in FinTech or Banking is preferred
• Familiarity with supporting mobile applications and Microsoft C# applications